REFUND CANCELLATION POLICY

💳 Refund & Cancellation Policy – DOXLab

Effective Date: February 17, 2026

DOXLab is a digital signature platform powered and operated by Sky Techiez. DOXLab is not a separate legal entity, and all billing, payments, and services are managed by Sky Techiez.

This Refund & Cancellation Policy governs all payments, subscriptions, and refunds related to DOXLab services.

1. Subscription & Service Fees

DOXLab provides digital services that are delivered instantly upon activation.

By purchasing any subscription or paid plan, you agree to:

• The pricing and billing terms displayed at the time of purchase

• Automatic billing (if applicable for subscription plans)

• Payment processing through secure third-party payment providers

2. No Refund Policy

Due to the nature of digital services and immediate access to features, all payments are generally non-refundable once:

• The service has been activated, or

• The platform has been used

3. Refund Eligibility (Exceptions)

Refunds may be granted only under exceptional circumstances, including:

• Incorrect charges due to a billing error from our side

• Duplicate payments made for the same service

• Extended service downtime caused solely by DOXLab

All refund requests must be submitted within 7 days of the original payment date.

We reserve the right to approve or reject refund requests at our sole discretion.

4. How to Request a Refund

To request a refund, please contact us with the following details:

• Account email address

• Transaction ID

• Description of the issue

📧 Email: info@doxlab.net

All requests will be reviewed on a case-by-case basis.

5. Refund Processing Time

If approved:

• Refunds will be processed within 7–10 business days

• The amount will be returned to the original payment method

Processing time may vary depending on your bank or payment provider.

6. Subscription Cancellation

You may cancel your subscription at any time:

• Through your account dashboard, or

• By contacting our support team

Upon cancellation:

• Future billing will be stopped

• You will retain access to paid features until the end of the current billing cycle

• No refunds will be issued for the current billing period

7. Plan Changes & Downgrades

If you upgrade, downgrade, or modify your subscription:

• Changes will take effect in the next billing cycle unless stated otherwise

• Any unused portion, balance, or credits are non-refundable

·         8. Changes to This Policy

·         We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the service indicates acceptance of the updated policy.

9. Contact Us

For billing inquiries, cancellations, or refund requests, contact us:

• Email: info@doxlab.net

• Website: https://doxlab.net